Measuring Client-Vendor Distance in Global Outsourceing Relationships: A Conceptual Model
نویسندگان
چکیده
The objective of this paper is to develop a conceptual model for client-vendor distance in global IS outsourcing relationships as previous research on this issue is scarce. A multi-dimensional construct is deductively developed deploying the theory of psychic distance as a theoretical lens. A key finding is that client-vendor distance in global IS outsourcing relationships is constituted by several characteristics that go beyond language barriers, geographical distance, and cultural distance. Thus, the paper lays the grounds for the development of a theory-based measurement model of client-vendor distance in IS. Furthermore, subtle differences exist between nearand offshoring arrangements concerning the relevance and strength of individual dimensions.
منابع مشابه
Understanding the Vendors' Needs: A Repertory Grid Study on Client-Vendor Relationship Quality in IT Outsourcing
The outsourcing of information technology (IT) to external vendors promises lower delivery cost while attaining higher delivery quality. Despite these positive prospects, many information technology outsourcing (ITO) projects still fail, often due to an unsuccessful client-vendor relationship. Most research to date has focused on investigating this relationship from the clients’ perspective, ev...
متن کاملManaging International Information Technology Project Relationships: An Agency Theory Perspective
Many organizations in recent years have adopted an offshore model to deliver most or part of their information technology needs. While offshoring can be associated with significant cost savings and implementation benefits, it can also be a challenge to effectively manage the international client-vendor relationship. Thus, it is argued that the effective management, coordination and structuring ...
متن کاملThe Influence Of Outsourcing Models On Vendor Knowledge Integration
In this paper, we attempt to address the role of outsourcing models (Global Delivery, Global Shared-services, and Build-Operate-Transfer models)―on vendor knowledge integration, i.e., the understanding of the project requirements and client needs by the vendor. Specifically, the paper examines the role of team identification, requirements ambiguity, and infrastructure diversity in vendor knowle...
متن کاملStakeholder Challenges in Information Systems Project Offshoring: Client and Vendor Perspectives
This study of international information systems (IS) offshoring highlights the idea that project success or failure is often in the eye of the beholder and that proper attention needs to be provided to both client and vendor perspectives. This research contributes by identifying noteworthy IS offshoring challenges faced by client and vendor stakeholders. This research synthesizes key findings f...
متن کاملOffshoring of Application Services in the Banking Industry – A Transaction Cost Analysis
Gaining economic benefits from substantially lower labor costs has been reported as a major reason for information systems (IS) offshoring. However, many offshoring projects have failed to achieve expected cost savings, indicating that labor cost savings are offset by additional costs that arise in offshoring projects in certain situations. While previous research on IS offshoring has mostly fo...
متن کامل